Blinds chosen in one visit, not three.
A Lucerne-area blinds and window specialist showed slat blinds and awnings on owners' and property managers' own buildings. Colour and system decisions stopped holding up the measured quote.
- Industry
- Windows and sun protection
- Size
- 22 employees
- Country
- Switzerland
- Surfaces used
- Studio
Glass facade, no shading
Representative pair, not the customer’s project
Where the sale was lost
Every project stalled on the same questions: which colour, which system, full coverage or partial. Catalogue photos showed other buildings, so owners and property managers asked for a second visit and a sample on site.
Three moves, in order.
- 1
Their facade, three systems
Anthracite slat blinds, warm grey awnings and roller shutters rendered on the client's own facade during the first visit.
- 2
One visual for the whole board
Property managers forwarded the chosen version to owners and the building committee the same day.
- 3
Measured on a decision
The fitter measured once, for the system and colour already approved in the visual.
What the numbers did after beform.
−60%
second visits before the order
+29%
quotes accepted
12 days
median visit to order, from 31
The colour discussion used to take a month. Now it takes the length of a coffee.
Results measured by the customer, 2026. Company name withheld at the customer’s request.
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